Customer Service
• Reduced costs and increased efficiency in contact center management.
• Reduced AHT.
• Automated attention
How can we help you?
An insight is an insight, but its meaning is different for everyone.
Keepcon values all the areas that interact through text with customers and users in the digital channels. We know that each sector requires precise, relevant information, and in real time.
Customer Experience
• Increased Net Promoter Score (NPS)
• Automatic identification of business processes impacting in satisfaction / dissatisfaction.
Marketing & Communications
• Monitoring and crisis management in digital channels.
• Optimized budget for advertising and campaign
• Benchmarking and understanding of customer voice
Legal & Operations
• Efficient documentation management in big volumes.
• Extraction and automatic comprehension of content.
The best skills of robots and humans
combined in one and the same place
Semantics makes the difference
Keepcon is the first platform that combines the best of artificial intelligence technologies with the capacity of dozens of linguists specialized in semantics. Don’t worry! We carry out continuous configuration, enabling you to focus on activating the improvements identified through our insights.
Where we intervene, which are the problems we solve
It’s like having in your mind all of your customer conversations at the moment you need them.
Customer service
You can address better and faster all customer requests and complaints in digital channels without increasing the number of operators.
You can reduce the number of requests to the Contact Center thanks to our advanced models of hybrid automation or total automation.
Customer experience
You can identify quickly which business processes need optimization in order to improve the experience, and you can process ALL open answers in NPS surveys.
You can improve rates of customer satisfaction and loyalty.
You can understand holistically all the digital touchpoints, such as the social media or digital attention channels.
Marketing & communications
You get to know everything your customers are saying in social media, receive alerts in case of contingencies and respond before anybody else.
You get in one dashboard all the real time information about your brand performance in different digital channels.
You can make better decisions based on data, quickly indentifying the success or failure factors in every campaign, which allows you to optimize budgets.
Legal & Operations
You can process in a few minutes something that would take hours to a human being, in order to quickly understand what is being said in those thousands of pages.
It improves processes, minimizing errors and regulatory non-compliances.
It automates the tasks of text extraction, understanding and categorization, as well as file digitalization.
A platform all Smart Doers
(Data Driven Doers) love
What are Smart Doers? They are those executives who do, who do a lot, but with intelligence. With data.
What’s the difference between doing things with and without data?
You avoid risks.
You increase efficiency.
You earn credibility and trust.
Keepcon’s “semantic secret” enables Smart Doers to go faster than virality… and as all of us know, virality goes very fast ;)
Our customers
Companies in need of accurate, quick and effective information to understand what their customers and users say.
Contact
Remember: we interpret texts, not thoughts.
So, if you are thinking of contacting us, write to us now… and we’ll answer with the speed of a robot and the warmth of a human being :)
Artilleros 2436,
Ciudad Autónoma de Buenos Aires,
Argentina.
+5491147865787
comercial@keepcon.com