Wise CX, líder en tecnologías CX, ha adquirido Keepcon. Leer más.

Marketing & PR

“We achieved visibility of very granular topics in processing NPS surveys to adjust our service, and we managed to have and integrated report of our campaign performances in all our social media in Latin America and Brazil.”

Gastón Manganiello

Digital Analytics Corporate Manager

Arcos Dorados

Customer Service

“In Keepcon, we’ve found a partner who constantly helps us to be more efficient without losing focus on the client. It’s a combination of methodology and strategy, applied to an innovating software that helps us potentiate and understand the social media ecosystem.”

Rodrigo Osorio

Customer Service Manager

Jetsmart

Marketing & PR

“With Keepcon, we’ve achieved real-time visibility of what is happening in our networks, and managed to establish a daily alert system that allows us to answer more promptly to the demands of our digital community.”

Lazaro Quintin

Institutional Communication Manager

Grupo Arcor

You won’t believe how
thorough and detailed
our labeling is!

It delves very deeply into everything that´s going on with your customers across all digital channels, enabling you to take action as soon as possible.

Identify quickly which business processes you need to optimize in order to improve the experience, using data to mobilize the organization.

Process all the open answers in your NPS surveys, and review the main findings that Keepcon has prepared for you.

Be prompt to activate improvements that increase your satisfaction and loyalty rates, based on active listening and automatic labeling.

You’ll never find a human being with the level of granularity, consistence, coverage and accuracy offered by Keepcon —not to speak of its costs or its real-time capacity… ;)

Why should you use Keepcon to improve customer experience?

We know you need accurate, relevant, real-time information.

But you won’t have the time to configure another tool from scratch. Don’t worry! We’ll do it for you, and help you get the best results. :D

NPS

Increase your Net Promoter Score.

Customer Churn Rate

Lower cancellatios or dropouts.

Customer Effort Score

Minimize your customers’ efforts to fulfill their requests.

Customer Lifetime Value (CLV)

Increase each customer’s lifetime value.

Customer Retention

Reduce retention costs of present customers.

Customer Satisfaction Score (CSAT)

Improve your satisfaction indicators.

How do we do it?

All of this is possible thanks to Keepcon’s “semantic secret”, which enables you to get a much better knowledge of your customers by processing all their conversations across digital channels.

Are you ready for a little chat with us?

Let's talk

Wherever there is a need for intelligent text processing and categorization, we can help. Let’s talk!