How can we help you?

An insight is an insight, but its meaning is different for everyone.

Keepcon values all the areas that interact through text with customers and users in the digital channels. We know that each sector requires precise, relevant information, and in real time.

Customer Service

• Reduced costs and increased efficiency in contact center management.

• Reduced AHT.

• Automated attention

Customer Experience

• Increased Net Promoter Score (NPS)

• Automatic identification of business processes impacting in satisfaction / dissatisfaction.

Marketing & Communications

• Monitoring and crisis management in digital channels.

• Optimized budget for advertising and campaign

• Benchmarking and understanding of customer voice

Legal & Operations

• Efficient documentation management in big volumes.

• Extraction and automatic comprehension of content.

The best skills of robots and humans
combined in one and the same place

Semantics makes the difference

Keepcon is the first platform that combines the best of artificial intelligence technologies with the capacity of dozens of linguists specialized in semantics. Don’t worry! We carry out continuous configuration, enabling you to focus on activating the improvements identified through our insights.

Where we intervene, which are the problems we solve

It’s like having in your mind all of your customer conversations at the moment you need them.

Customer service

You can address better and faster all customer requests and complaints in digital channels without increasing the number of operators.

You can reduce the number of requests to the Contact Center thanks to our advanced models of hybrid automation or total automation.

Customer experience

You can identify quickly which business processes need optimization in order to improve the experience, and you can process ALL open answers in NPS surveys.

You can improve rates of customer satisfaction and loyalty.

You can understand holistically all the digital touchpoints, such as the social media or digital attention channels.

Marketing & communications

You get to know everything your customers are saying in social media, receive alerts in case of contingencies and respond before anybody else.

You get in one dashboard all the real time information about your brand performance in different digital channels.

You can make better decisions based on data, quickly indentifying the success or failure factors in every campaign, which allows you to optimize budgets.

Legal & Operations

You can process in a few minutes something that would take hours to a human being, in order to quickly understand what is being said in those thousands of pages.

It improves processes, minimizing errors and regulatory non-compliances.

It automates the tasks of text extraction, understanding and categorization, as well as file digitalization.

A platform all Smart Doers
(Data Driven Doers)
love

What are Smart Doers? They are those executives who do, who do a lot, but with intelligence. With data.

What’s the difference between doing things with and without data?

You avoid risks.
You increase efficiency.
You earn credibility and trust.

Keepcon’s “semantic secret” enables Smart Doers to go faster than virality… and as all of us know, virality goes very fast ;)

Our customers

Companies in need of accurate, quick and effective information to understand what their customers and users say.

Marketing and communication

“We achieved visibility of very granular topics in processing NPS surveys to adjust our service, and we managed to have and integrated report of our campaign performances in all our social media in Latin America and Brazil.”

Gastón Manganiello

Digital Analytic Corporate Manager.

Atención al cliente

"En Keepcon encontramos un partner que nos ayuda constantemente a ser más eficientes sin perder el foco en el cliente. Es combinación de metodología y estrategia aplicada sobre un software innovador que ayuda a potenciar y comprender el ecosistema de las redes sociales. "

Rodrigo Osorio

Customer Service Manager en Jetsmart

Marketing & PR

“Con Keepcon conseguimos tener visibilidad en tiempo real de lo que sucede en nuestras redes y logramos establecer un sistema de alertas diario para atender más rápidamente las demandas de nuestra comunidad digital”

Lazaro Quintin

Gerente de Comunicación Institucional en Grupo Arcor

Contact

Remember: we interpret texts, not thoughts.

So, if you are thinking of contacting us, write to us now… and we’ll answer with the speed of a robot and the warmth of a human being :)

Artilleros 2436,
Ciudad Autónoma de Buenos Aires,
Argentina.

+5491147865787