Understand the Voice of your customer through real-time monitoring of what they say about you and your competition
Improve your customer service by leveraging precise data about your customers needs, wants, desires, and emotions
Keep your community healthy and free of inappropriate content in real-time
Merge quantitative and qualitative data to gain a holistic and accurate understanding of your online campaigns
We help companies embrace a customer-centric approach. Our plaform connects to multiple touchpoints including: Facebook, Twitter, Instagram, YouTube, blogs, clipping, NPS surveys, web forms, email and more.
We combine a unique word recognition engine with rules and statistically based classification techniques.
We have developed a proprietary language based on the configuration of linguistic patterns to detect complex expressions
The algorithms we use are based on state-of-the-art artificial intelligence that self-improves with every piece of classified content
We provide ad-hoc taxonomies for each customer which allows us to tag the content accurately and with the highest level of specificity in the industry.
Empower your community managers to providing fast, world-class attention over social networks.
Identify and handle inappropriate content before they hurt your community.
Optimize ad-investment by measuring campaign performance in real-time
Your most relevant indicators at-a-glance
Instant notifications based upon customizable thresholds
Leverage your customers’ point of view to improve your performance
Deliver a personalized, relevant, and satisfactory experience
Interpret the customer voice to help direct the corporate strategy.
Utilize an exhaustive customer panorama to optimize your social media campaigns and prevent crises.
Follow-up on news and articles published in the digital media.