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The market leading platform for automated customer experience management


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What we do


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Automatic Classification

Keepcon automatically identifies the topic and sentiment of every comment and gives it a corresponding tag. Should it be a comment that contains various topics, it will be given multiple tags, thereby allowing for a comprehensive understanding of the topics mentioned.

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Understanding complexity

Our semantic technology has three applications:


Semantic Engine

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Linguistic Patterns

We have developed computational language that, based on the configuration of linguistic patterns, is capable of detecting highly complex expressions.

Deep Learning

We use algorithms based on artificial intelligence whose performance continually improves with every content classified.

We tailor the service to accommodate each area of your organisation


Operations

Improve performance by harnessing insights into your customer’s point of view

Marketing

Obtain a comprehensive understanding of your clients in order to optimise your digital campaigns and prevent crisis

Customer Care

Provide a personalised, relevant service and improve customer satisfaction

Public Relations

Track relevant news and digitally published articles

Executive Direction

Understand your customer’s voice to help guide your business strategy

User Profiles

Automatically extract information from multiple channels and generate exhaustive user profiles for your community

These companies trust in us

Our clients


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Strategic Partner


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Keepcon Certified Partners


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